PRIVACY POLICY AGREEMENT
Last Updated: May 30, 2026
Melrose Home & Co. (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit or make a purchase from melrosehomeandco.com or otherwise interact with our services.
This Privacy Policy applies to all visitors, customers, and users of our website, online shop, design studio services, and related communications.
1. INFORMATION WE COLLECT
We may collect the following categories of personal information:
Information You Voluntarily Provide
When you place an order, submit an inquiry, join our mailing list, book a consultation, or otherwise interact with us, we may collect:
Name
Billing and shipping address
Email address
Phone number
Payment information
Purchase history
Design inquiry information
Messages or correspondence submitted through forms or email
Information Automatically Collected
When you visit our website, certain information may automatically be collected through cookies, analytics tools, and similar technologies, including:
IP address
Browser type
Device information
Operating system
Referring website
Pages viewed
Time spent on pages
Clicks and interactions
Shopping cart activity
Approximate geographic location
2. HOW WE USE YOUR INFORMATION
We use your information to:
Process and fulfill orders
Provide customer support
Communicate regarding purchases or inquiries
Deliver design studio services
Improve website performance and user experience
Send marketing emails or SMS communications (where permitted by law)
Detect fraud or unauthorized activity
Comply with legal obligations
Maintain website security and functionality
We only process your personal information when we have a valid legal basis to do so, including your consent, fulfillment of a contract, compliance with legal obligations, or our legitimate business interests.
3. ECOMMERCE, WEBSITE HOSTING & THIRD-PARTY SERVICES
Melrose Home & Co. uses third-party platforms and providers to operate portions of our website, ecommerce storefront, communications, and payment processing.
Squarespace
Our website may be hosted or powered in part by Squarespace. Squarespace may collect technical and usage information necessary to provide hosting, analytics, website functionality, and forms.
Shopify
Our online shop and checkout experience may be powered in part by Shopify. Shopify processes customer orders, payment transactions, and related ecommerce functionality.
You can review Shopify’s privacy policy here:
Payment Processors
Payments may be processed through third-party payment providers, including but not limited to:
Stripe
Shop Pay
Apple Pay
Google Pay
PayPal
Afterpay / Clearpay
Klarna
We do not store full payment card information on our servers.
4. ANALYTICS & TRACKING TECHNOLOGIES
We may use analytics and tracking technologies, including:
Google Analytics
Meta Pixel (Facebook/Instagram)
Shopify analytics tools
Squarespace analytics
Cookies and similar tracking technologies
These tools help us understand website traffic, shopping behavior, and marketing performance.
You can control cookies through your browser settings and cookie consent preferences where applicable.
For more information regarding Google Analytics:
5. EMAIL & SMS COMMUNICATIONS
If you opt into marketing communications, we may send you:
Promotional emails
Product announcements
Cart reminders
Order updates
Design studio updates
SMS marketing messages
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.
You may opt out of SMS communications by replying STOP to any text message.
Please note that transactional communications relating to purchases, bookings, or account activity cannot be opted out of.
6. CUSTOMER ACCOUNTS
If you create a customer account, we may store:
Order history
Saved addresses
Account preferences
Login credentials
You are responsible for maintaining the confidentiality of your account credentials.
7. HOW WE SHARE INFORMATION
We do not sell your personal information.
We may share information with trusted service providers solely for business operations, including:
Ecommerce platforms
Payment processors
Shipping carriers
Analytics providers
Website hosting providers
Marketing and communications providers
Fraud prevention services
These providers may only access information necessary to perform services on our behalf.
We may also disclose information when legally required to do so or to protect our rights, customers, or business operations.
8. COOKIES
Our website uses cookies and similar technologies to:
Operate the website properly
Remember preferences
Analyze traffic and performance
Personalize content and shopping experiences
Support marketing and advertising efforts
You may disable cookies through your browser settings, though portions of the website may not function properly as a result.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
Fulfill orders and services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements
Retention periods may vary depending on the nature of the information and legal requirements.
10. SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, disclosure, or alteration.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
11. YOUR PRIVACY RIGHTS
Depending on your location, you may have rights regarding your personal information, including:
Accessing your information
Correcting inaccurate information
Requesting deletion of your information
Opting out of marketing communications
Requesting a copy of your data
Limiting certain processing activities
Residents of certain states, including California and Connecticut, may have additional privacy rights under applicable law.
To submit a privacy-related request, contact us at:
12. CONNECTICUT PRIVACY RIGHTS
If you are a Connecticut resident, you may have rights under the Connecticut Data Privacy Act (CTDPA), including the right to:
Confirm whether we process your personal data
Access your personal data
Correct inaccuracies
Delete personal data
Obtain a copy of your personal data
Opt out of targeted advertising or certain profiling activities
To exercise these rights, please contact us at connect@melrosehomeandco.com.
13. GDPR DISCLOSURES FOR EUROPEAN USERS
If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, you may have rights under the General Data Protection Regulation (GDPR), including:
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent
To exercise any of these rights, contact us at connect@melrosehomeandco.com.
Please note that your information may be transferred to and processed in the United States.
14. CHILDREN’S PRIVACY
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that we have collected information from a child under 13, we will take appropriate steps to delete such information.
15. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third parties.
We encourage you to review their privacy policies before providing personal information.
16. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. Changes become effective immediately upon posting to this page.
Your continued use of the website following updates constitutes acceptance of those changes.
17. CONTACT INFORMATION
If you have questions about this Privacy Policy or your personal information, please contact us:
General & Professional Services
Market Orders & Shipping
Design Studio Inquiries
Melrose Home & Co.
West Hartford, Connecticut
United States